FAQ

Q. How Do I Wear My Bib Chip?
A. Please wear the bib on front of your shirt/jersey or on a racebelt, but please make sure to face forward when crossing the finish line. Download our PDF flyer for further explanation on correct and incorrect ways to wear your Bib Chip.

Q. How Do I Wear my Triathlon Timing Chip
 A.  Wear on left ankle – arrow pointing up.

Q. How Do I Wear my Shoe Timing Tag
A.  Create a loop with the tag and line up the hole.  Put your shoelaces through it.

Q. Refund Policy
A. If you are signed up for an SVE event – we will issue refunds if requested 30 days prior to event date (less processing fees).
A. Your entry can be transferred to another event of your choosing.
A. If you are signed up for a different race director’s event you will need to refer to their website for refund policy.

Q. How Can I set up a Donation Page?
 A. Email info@racemine.com or sales@svetiming.com and we can help you.

Q. I registered for an event but have not received a confirmation email?
 A. Email support@racemine.com for help.

Q. What if I wish to change from the Full to the Half or Half to Full Marathon?
 A. You can change this when you confirm your registration from our site.